Topic: Managing customer experience during COVID-19 – responding to change
Date of Live Webinar: Wednesday, 6 May 2020
The current crisis exposes the critical importance of mobile network infrastructure. There’s been a huge upsurge in remote working, with office workers obliged to perform their usual tasks from home. Many depend on superior mobile connectivity. This has led to massive changes in traffic patterns, challenging MNOs to deliver, since networks are dimensioned to support different traffic loads.
Join Polystar and Elisa Automate as we examine the impact the COVID-19 has had on MNO networks, and how advanced network analytics together with automation can help manage the situation. We’ll explore practical considerations, as well as the effect on current investment plans.
In this new webinar, we’ll review:
- The impact of sudden changes
- What new challenges are operators facing?
- How can you adapt to the new situation?
- What insights do you need and how do they benefit service performance?
- Data protection considerations and crisis communication
- Insights from Elisa Finland during the crisis
We’ll be joined by Mikko Pomell, Director of Business Development at Elisa Finland. He’ll show us how Elisa has responded to meet increased network load, changes in customer behaviour and new public safety demands.
So, why not join us to explore key considerations for network and service optimisation and the benefits of automation in delivering enhanced performance and resilience?