Whitepapers, case studies & More
Putting experience first – how should the SOC evolve as we head towards new services and full 5G SA?
The transition from NOC to SOC has been in progress for several years. At the same time, innovations in Artificial Intelligence (AI) and Machine Learning (ML) have enabled the automation of many assurance processes. With an explosion of 5G services imminent, and the emergence of a host of new KPIs for new services with differentiated QoS, the SOC must also evolve to ensure the delivery of consistent experiences for all users and devices. What could the evolved SOC look like?
Delivering enhanced connectivity services to rural locations – think about the lifecycle and use automation to reduce operational costs
The events of the past year have increased the need to deliver better connectivity service to rural locations. It has also highlighted two important lessons. First, that businesses need a flexible approach for employees, with hybrid work models. Second, that businesses in remote locations are in need of enhanced infrastructure to support more effective digital processes and systems.
Sustainability and carbon reduction are now key concerns for our industry. In this blog, we report on how leadership is driving results to deliver a more sustainable future. Despite early challenges, much progress has been made.
NPS is a valuable tool and covers a range of interactions between customers and network operators. It includes perceptions of metrics that we want to understand, such as network quality and service performance. We also use network and signalling data to try to build an objective picture. Can we align offline subjective survey results with online, objective measures to build new KPIs and gain fresh insights?
2020 was a year of unprecedented change. Of course, much of this change was forced upon the industry, as we adjusted to an entirely new set of circumstances. The impact of this will be felt for years to come and will accelerate several shifts that were already underway – but it will also ease the transition to a new level of network performance that demands profound changes in operational systems. So, what’s in store for 2021?
Each year we hold a survey, seeking to learn from our customers’ their views on the telecom industry. Since 2018, we’ve converted the responses into a report, which became a useful and unique contribution to our community. This year, it holds unique insights from the MNOs community on 5G and Cloud including findings on AI/ML and Automation.
Just like other advanced economies, the United States is seeking to increase the availability of fibre and broad-band to every household. But, as other countries with equal-ly widely distributed popu-lations have found, this is no easy task. Although fibre has reached more than 30% of homes, research suggests that only 50% will be con-nected by 2025. That leaves much to be done.
Finland is a big country with a small population. In square miles it is slightly smaller than Montana. Most of the people are living in cities, so there are large sparsely populated areas. Taken as a whole, 95% of Finland can be described as rural. The challenge of delivering coverage to these remote regions has been a well-known problem for Elisa, a Finnish Telco.
There is a clear need to control OPEX and improve the customer experience in the telecoms industry. Analysts have been making dire predictions about declining margins for years, and outsourced operations do not live up to the expectations any longer
Mobile operators energy bill has become one of the major cost items. With 5G equipment, the energy bills are expected to grow even more. Vendor’s static energy saving settings are not sufficiently turning network elements off when they are not needed. Elisa Automate’s Intelligent Energy Saver takes the customers into account when turning off the base station.
The world is currently gripped by the belief that automation will change the world as we know it today and take workers jobs leading to massive unemployment. There are reports of policy makers, politicians and experts' perpetuation of the robot apocalypse that...
On a verge of Paradigm Change I joined Elisa Automate after spending 17 years in an international RAN (Radio Access Network) consulting company. During those years, I got firsthand experience on how operators in different corners of the world operate and...
Building automation for operators I first got to know about Elisa Automate when working at the operator business in Elisa Finland. During that time, I worked with startup partnerships and business development. I was told by my supervisor that Elisa was planning...
Several times a year, operators face the challenge of having large masses of people gathering in certain areas. The reasons are many. It can be a national celebration, concerts, a competition, or just good weather bringing people to the beach. The problem is...
Mobile networks are inherently difficult to control. Not only is it hard to identify and interpret how to improve key performance indicators (KPIs), but it is time-consuming and costly. One of the main challenges for operators is that they rely on many of the...
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